Whenever you need to communicate at work, whether it’s just a simple email or speaking to a client on your boss’s behalf, one thing is certain; you must always communicate with confidence. Confidence is a powerful communication ingredient to grab the attention of your audience and take you seriously. As an administrative professional, you don’t […]
I was having a conversation very recently with a former – and highly successful – PA to the CEO of a high-profile FTSE100 firm, and we got on to talking about why she had been promoted to the role of the CEO’s PA, amongst many other highly competent Assistants. ‘I asked my boss,’ she said, […]
The role of the Executive Assistant (EA) continues to evolve and in my capacity as a trainer, educationalist, and thought-leader in the industry, I continue to observe and reflect on what the role of the EA will become. Having worked as an ‘Assistant’ for 20 years, and having transitioned from Secretary, to PA, to EA, […]